Returns & Exchanges

Our Return & Exchange Policy: ​

 

We thrive on happy customers! We truly hope you love our products as much as we love making them. Because we specialize in hand-designed products, we unfortunately do not offer returns or exchanges due to buyers remorse. If your purchase arrives damaged, missing, or incorrect, please use the Replacement Portal link below to request a replacement and we will fix the issue right away, free of cost.

 

Is Your Damaged or Incorrect Item Eligible for a Free Replacement?

To be eligible for a free replacement, your item must meet the following criteria:

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• Products must be related to a brightbundl.com website order.

• All replacements must be processed through our Replacement Portal within 14 days of the original purchase. Incorrect items must be in their original packaging. You must upload an image of the incorrect or damaged item. Once approved, a pre-paid shipping label will be provided. We have the right to deny approval of items that do not meet criteria.

• All damaged or incorrect items must have a packing slip provided. A packing slip will provided to you upon receiving your replacement request.*

• Drop all damaged or incorrect items off at a USPS drop-off point. If you do not have access to a USPS drop-off point, you will be responsible for paying return shipping.

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*You will be notified by email when we have received your damaged or incorrect item. Once received, please allow up to 10 business days for your replacement to be processed. Times may increase during peak holiday periods. 

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Shipping Your Damaged or Incorrect Item - Please follow these guidelines to avoid issues with your shipment:

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• Pack your item securely to ensure there is no (further) damage to the returned product during transit.

• You may use the original product packaging or your own. Please make sure any labeling referencing old shipping information and tracking numbers is completely removed or covered.

• Insert any related paperwork inside your box. You will be provided with a packing slip to include with your return. Please DO NOT write your order number directly on the product as this may disqualify you from receiving your replacement.

• Securely attach your return label to the package. You will receive your prepaid shipping label once you submit your item(s) and we approve.

• Ship your items based on the shipping label provided. We recommend retaining a copy of your drop-off receipt and tracking information for your records.

• If you do not have access to a USPS drop-off location, or if you choose to use your own shipping provider, please include original order information or the return RMA number inside the box. Do NOT write directly on the product. We recommend selecting a service that allows for package tracking and keeping the tracking number for your records. Any additional return shipping costs are non-refundable.

 

Click here to open our Replacement Portal to start a request

 

For missing products: Your replacement order will be shipped 1-3 business days after your request has been received. You will receive a tracking email once the replacement order ships.​

 

As always, we are here to help along the way. Please use our contact form or email us at hello@brightbundl.com if you need any assistance.​